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The insurance industry is under pressure to modernize claims processes. To identify related challenges, Vitesse commissioned a survey of over 200 senior claims, finance, and treasury professionals in the US and UK. The findings point to widespread inefficiencies, growing regulatory complexity, and a need for stronger cross-functional collaboration.

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Key findings from the survey:

• Collaboration gaps: Only 1% rate claims-finance collaboration as "highly effective"
• Disbursement delays: 79% cite internal complexity, 78% blame broker/TPA coordination
• Liquidity bottlenecks: 66% struggle to access funds (74% in US)
• Data shortfall: 44% face inconsistencies, 41% lack transparency
• Visibility issues: Only 32% of finance leaders can see delegated claims funds

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