The insurance industry is under pressure to modernize claims processes. To identify related challenges, Vitesse commissioned a survey of over 200 senior claims, finance, and treasury professionals in the US and UK. The findings point to widespread inefficiencies, growing regulatory complexity, and a need for stronger cross-functional collaboration.

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Key findings from the survey:

• Collaboration gaps: Only 1% of insurers rate collaboration between claims and finance teams as “highly effective,” exposing persistent silos that undermine payment accuracy, reconciliation, and financial oversight. 
• Disbursement delays: 79% of insurers cite internal process complexity, and 78% say coordination with brokers, TPAs, or banks creates friction—slowing the final step of delivering funds to claimants. 
• Liquidity bottlenecks: 66% of respondents say accessing readily available funds is a challenge, rising to 74% in the US—limiting their ability to settle claims efficiently and manage capital proactively. 
• Data shortfall: 44% report data inconsistencies, while 41% cite a lack of transparency between departments—making it harder to coordinate disbursements and reconcile financial flows across systems and teams. 
• Visibility issues: Only 32% of finance leaders say they have visibility into delegated claims funds—highlighting a critical blind spot in how insurers track, monitor, and control distributed capital.

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The Vitesse team.