Payee Choice

Improve claims payment with secure, automated workflows.

With Payee Choice, claims administrators manage a single payout process that supports multiple payment methods while delivering a strong customer experience.

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Claimant Experience
The problem we solve

Modernising claims payment operations.

Automation

Replace complex payment data collection and storage with a digital workflow that automatically captures payee details.

Digitisation

Enable customers to select their preferred payment method while encouraging the shift from checks to faster, secure electronic payments.

Speed

Improve first-time payment success and accelerate settlement once the claim is approved.

The payee choice solution

Disbursement: the shop window of Insurance.

Payee Choice is a versatile digital payment solution, empowering insurers and claim administrators to efficiently disburse global payments. Our solution improves customer satisfaction, drives cost reductions, and minimises risk by facilitating fast and secure digital payments taking into account the customers’ preferred channels.

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Define the experience, approve the payment, we handle the rest.

Slick Claimant Experience

We offer a brandable, off-the-shelf web and mobile experience to let customers decide how they want to receive their disbursement. All that is needed is their email address and mobile phone number to securely process the payment with two levels of authentication.

Digital Transformation

Streamline operations to manage daily claims while scaling during spikes such as CAT events. Automate the capture of payment details, nudge toward faster electronic payments, and get CSAT surveys to improve efficiency and maintain visibility into claimant satisfaction.

Payee Token

Holding sensitive payment information on your policyholders is a security risk and a burden on your operations and systems. We take this concern off your hands by tokenising payee information, so you reach compliance without retaining any bank or credit card details.

Bank transfer

Leveraging Vitesse’s award-winning global payment network, claim disbursements are received quickly and always at full value, providing a secure and familiar domestic experience across hundreds of countries through our local connections.

Postal Cheque and eCheck

With eChecks, your customers get the benefits of a paper cheque, all in one fast, easy and cost‑effective digital solution.

Cards and Wallets

We’re adding new options for customers to match local market practice evolution, e.g. pay to cards and mobile wallets.

Frequently Asked Questions

Find quick answers to common questions about Payee Choice.

What is Vitesse Payee Choice and how does it work?
Payee Choice is a digital payout experience that allows claimants to choose how they want to receive their funds and securely provide their payment details. When a payment is initiated, the payee receives a branded notification by email or SMS, authenticates and selects from the payment methods made available by the claims administrator. Vitesse captures the information and executes the payment, removing the need for claims teams to collect and manage sensitive payment details themselves.
What payment methods can claimants choose from?
Payee Choice allows claims administrators to offer multiple payout methods through a single digital experience. Depending on the market, payees can choose from options including bank transfers, postal checks, electronic checks and cards. The available choices can be configured to meet programme requirements, while digital nudges can encourage faster, lower-cost electronic payment methods over checks.
How does Payee Choice securely collect and manage payee information?
Payee Choice collects payment details directly from the payee through a secure digital experience, removing the need for claims administrators to collect, store or transfer sensitive banking and card information. Payees authenticate using a single-use password sent to their mobile or an agreed passphrase before providing their details, which are securely captured and tokenised by Vitesse for payment processing. This reduces data exposure and the operational and compliance burden associated with handling sensitive payment information.
Can insurers and claims administrators customise the Payee Choice experience?
Yes. Payee Choice can be branded to reflect the insurer or claims administrator, creating a consistent experience from claim approval through to payment. Clients can tailor the claimant journey for different brands and products and define the authentication and payment methods available to payees.
How does Payee Choice help claims administrators improve payment operations?
Payee Choice automates the collection and validation of payment details, reducing manual work, errors and back-and-forth with payees. By encouraging electronic payments, it can also reduce reliance on checks and associated processing costs. The digital workflow can scale from day-to-day claims to peaks in payment volumes, while detailed journey reporting gives claims administrators visibility into payment progress and the payee experience.
Cheques
Vendor Payments
"For us, the challenge is being able to process the claims as quickly as possible and ensure that customers are not out of pocket. In their times of distress, they must have a good experience and use the payment methods that they desire. That's where Vitesse comes in."

Derek Livingstone

Head of Treasury, ManyPets

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