Complaints Notice
.png)
.png)
Vitesse PSP Ltd (UK)
If you have a problem with the services provided by Vitesse PSP Ltd, you may submit a complaint through one of the means indicated below.
By telephone: 0203 051 5612
By email: Info@vitesse.io
Vitesse PSP Ltd is regulated by the Financial Conduct Authority (Reference 900646) under the Electronic Money Regulations 2011 for the issuance of e-money. If any dispute is not resolved to your satisfaction, you may be eligible to file a complaint against the company by contacting the Financial Ombudsman Service.
By telephone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Further information can be found on how to make a complaint to the Financial Ombudsman on their website:
Vitesse Trust Company, LLC (USA)
If you have a problem with the services provided by Vitesse Trust Company, LLC, you may submit a complaint through one of the means indicated below.
By mail: Complaints - Vitesse Trust Company, LLC, Suites 311-320, 234 5th Ave, New York, NY 10001-7607
By telephone: (212) 401-0692
By email: us.support@vitesse.io
Vitesse Trust Company, LLC is formed under the laws of the State of New York and under state law is subject to regulatory oversight by the New York State Department of Financial Services. If any dispute is not resolved to your satisfaction, you may file a complaint against the trust company by contacting the New York State Department of Financial Services through one of the means indicated below:
By mail: New York State Department of Financial Services, 1 State Street, New York, NY 10004-1511
By telephone: (800) 342-3736
By email: consumers@dfs.ny.gov
Further information can be found on the New York State Department of Financial Services website: